Refund & Returns Policy

We hope you’re happy with your order. If you change your mind, you have the right to cancel and return most items within 14 days of receiving your order.

Returns

Please contact us within 14 days of receiving your order to let us know you wish to make a return.

Once you have notified us, you have a further 14 days to return the item to us.

Items should be returned unused and in their original condition. You are responsible for the cost of returning unwanted items unless the item is faulty, damaged or incorrect.

Please send returns to:

The Card Shop
13 Market Place, Hexham, Northumberland, NE46 1XQ.

We recommend obtaining proof of postage when returning an item.

Refunds

Once we receive your return, we will process your refund as soon as possible and within 14 days.

Refunds will be made to your original payment method.

If you cancel your entire order, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, we are only required to refund the cost of standard delivery.

We may reduce a refund where an item has been handled beyond what would reasonably be necessary to inspect it.

Personalised Items

Items that have been personalised or made specifically to your requirements cannot normally be returned simply because you have changed your mind.

This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, incorrect or is not as described, please contact us as soon as possible at janet@the-cardshop.com with your order number and details of the problem.

We will arrange an appropriate replacement or refund and, where applicable, cover reasonable return postage costs.

Cancelling an Order

If your order has not yet been dispatched, please contact us as soon as possible and we will try to cancel it before it is sent.

For orders that have already been dispatched, the returns terms above will apply.

Contact Us

For questions about a return or refund, please contact:

The Card Shop
Email: janet@the-cardshop.com
Address: 13 Market Place, Hexham, Northumberland, NE46 1XQ.

Nothing in this policy affects your statutory rights.